Alio is an online shop that follows the established general terms and conditions. Here they are explained in a clear and precise way, so that every customer knows what to expect and how to communicate in case of misunderstandings or disputes.

CONTACTS

All the support and additional clarifications are offered by Alio team, available at info@alio.si and phone +386 (0) 59 058 320 / 21, Monday to Friday from 9:00 to 15:00, except holidays.

FUNCTIONING OF THE ONLINE SHOP

alio.si is an online shop, owned and run by the company AV Šport d.o.o. (owner and provider). The online shop operates in accordance with standard regulations in the field of consumer protection, the guidelines of Chamber of Commerce in Slovenia and international codes of web and e-commerce. General terms and conditions define the functioning of the online shop, user rights and business relationship between the provider of the online store and consumers. AV Šport d.o.o. reserves the right to change the terms, which will always be promptly updated on this website.

AV Šport stands for AV ŠPORT, Trgovina, d.o.o., Tbilisijska 59, 1000 Ljubljana, Slovenija, VAT number: SI31168981, identification number: 6129609000; registered by the district court in Ljubljana under SRG 2012/11009.

REGISTRATION

By registering at our online shop, the user obtains a username, which is identical to his/her e-mail address, and a password of his/her choosing. The username and password clearly define and connect the user with the provided data. By registering the user confirms and warrants that he/she is of legal age and fully capable of conducting business. Upon registration the user acquires the right to purchase, and by purchasing a product the user becomes a client.

PURCHASE

After placing an order, the user will receive a notification by e-mail to confirm that the order was accepted. With this action, a sales contract is concluded for the purchase of ordered products between the user (buyer) and the trader. From that moment on, all prices and other terms of purchase are fixed and apply to both the trader and the user (buyer).

The user can access his/her orders and their details throung his/her profile in the online shop. 

PURCHASE CONTRACT

We issue the buyer an invoice in writing, with a breakdown of costs and an explanation of the right to withdraw from the purchase and return the purchased product if necessary and possible. The purchase contract is electronically stored on our server in the form of a purchase order and is always accessible to users in their user profiles.

PRICES

All prices at alio.si are given in EUR and include the prescribed VAT. All prices apply only to products ordered through the online shop.

While we provide promptness and accuracy of the data to the best of our abilities, however, inaccuracies regarding availability, specifications of the product or the price can occur. In this case or if the price of the item was changed during the processing of your order, we will inform you of the change and allow you to withdraw from the purchase or offer you a solution that will be mutually satisfactory.

PAYMENT METHODS

CREDIT CARDS

You can make the payment directly in the online shop upon completing the purchase. Depending on your choices, you will be safely guided through the steps where you enter your personal details and the details of your credit card.

SHIPPING

Due to the nature of online shops, the offer of products is often and rapidly changing and updating. Products are accessible within a reasonable time. Upon the submission of a purchase order, the user may determine one of the following ways of receiving the products:

• personally at the company's office, in which case the postal costs are not paid;
• via delivery service, in which case delivery charges will also be paid, unless otherwise specified due to the total quantity of purchase.

The contractual partner of the trader for delivery of shipments is Pošta Slovenije. The trader reserves the right to choose another delivery service if this can make the order more efficient. The delivery cost is determined for each purchase, in the process of completing the order.

RETURN OF GOODS

If you are not satisfied with the products, you have the right to return them, but they must be in their original packaging, unused, undamaged and in an unaltered quantity. You have the right to a refund in the event that the products are destroyed, defective, lost, or if their quantity was reduced without your fault. While you are not obliged to specify a reason for returning the products, we will appreciate any feedback that will enable us to improve our products and services.

The process of return is as follows: inform us by e-mail info@alio.si that you wish to withdraw from the purchase contract and return the goods within 15 days of receiving them. You have 30 days (deemed date on package) to return the goods intact and unused with prepaid shipping. A return with cash on delivery will not be accepted. We will reimburse all payments within 30 days of receiving the notification of withdrawal for all goods we receive returned on time and justifiably (see first paragraph).

If you return the goods without their original packaging, if the packaging is destroyed or if a product shows signs of use, we reserve the right to refuse a refund. This means that you will not be reimbursed, but you can still return the products with prepaid shipping. To avoid considerable complications, we advise you do not remove the product declarations until you are certain that they meet your requirements.

We will issue a refund for the properly returned products as soon as possible, but no later than 30 days after the reception of the products. Any promo codes or discounts used during purchase are not subject to a refund. The refund is issued to user’s bank account.

WARRANTY

The products have a warranty if so indicated on the warranty certificate or the invoice. The warranty is valid taking into account the instructions and conditions stated on the warranty card and with an invoice. The warranty period is stated on the warranty certificate or on the invoice. The warranty information is also indicated in the product description in the online shop. If there is no warranty information in the online shop, then the product does not have a warranty.

The customer (buyer) can claim the guarantee from the dealer or directly from the manufacturer of the product or its authorized service. The guarantee can be claimed with a warranty certificate and an invoice.

SECURITY

The trader uses appropriate technological and organizational means to protect the transmission and storage of personal data and payments. For this purpose, the trader uses a 128-bit SSL certificate issued by an authorized organization.

Also the user himself/herself is responsible for security, by ensuring the security of his/her user name and password, and for the appropriate software and antivirus protection of his/her computer.

CHILD PROTECTION

The trader does not accept orders from someone who he knows or suspectes that is a child, without having the express permission of his parents or guardians. The trader of the online shop does not offer free access to products or services that are harmful to children.

Without the express permission of the parent or guardian, the trader will not accept any personal data concerning children, nor will he issue information received from children to third parties other than parents or guardians.

Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty.

DATA PROTECTION

Privacy Policy forms part of this General Terms and Condition, and can be found here.

DISCHARGE FROM LIABILITY

Despite our best efforts to ensure promptness and accuracy of the data published, product specifications, their availability and price may rapidly change before we can update all the information. If such cases arise, we will notify you of the changes that were made and enable you to cancel the order or replace the ordered product.

Despite our best efforts to provide accurate images of our products, all photos are merely illustrative and do not guarantee the specifications of the product. We are not responsible for typos.

From the time of delivery of the ordered product to the delivery service, the trader is no longer liable for cases where physical damage, destruction or loss of the item occurs, as well as not in the event of a missing content in the consignment or if the consignment shows signs of opening. In these cases, the user (buyer) must initiate the complaint procedure at the delivery service.

COMPLAINTS, DISPUTES AND THE APPLICATION OF RIGHTS

The trader respects the current consumer protection regulations. In the event of a problem, the user (buyer) can turn to the trader by phone +386 (0) 59 058 320/21 or by e-mail info@alio.si. The complaint processing procedure is confidential.

Within five working days, the trader will confirm that he has received the complaint and inform the user (the buyer) on the duration of the procedure. He will also keep the buyer informed about the progress of the procedure. The trader will strive to resolve any dispute by mutual consent. If an amicable settlement of the dispute is not reached, the court in Ljubljana shall have jurisdiction to settle all disputes between the trader and the user (buyer). The merchant and the user (buyer) as participants in electronic commerce mutually recognize the validity of electronic messages in court.

These General Terms and Conditions and all disputes between traders and users (buyers) are subject to Slovenian substantive and procedural law, whereby no rules of private international law apply which would indicate the use of any other law. For all relationships and rights and obligations that are not governed by these General Terms and Conditions, the provisions of the Obligatory Code, the Electronic Commerce Act, the Personal Data Protection Act and the Consumer Protection Act shall apply.

FINAL PROVISION

By visiting the site alio.si, every user engages in the Terms and conditions given above. These Terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

In the event of amendments to the rules governing the operation of online stores, data protection and other areas related to the business of the online shop, and in the event of changes in trader’s own business policy, the trader may modify and/or supplement these General Terms and Conditions. Every user of the online shop can review the most current version of the Terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and conditions by posting updates and/or changes to our website. It is users’ responsibility to check this page periodically for changes. Users’ continued use of or access to the online shop following the posting of any changes constitutes acceptance of those changes. We will however try to inform the users additionally when changes to Terms and conditions occur.

These Terms and conditions were adopted by the trader, in Ljubljana, on 01.09.2017.