You have the right to return the purchased items within 15 days of receiving them, no-questions asked. The items must be in their original packaging, unused, undamaged and in an unaltered quantity. You also have the right to a refund in the event that the products are destroyed, defective, lost, or if their quantity was reduced without your fault. While you do not need to specify a reason for returning the goods, we will appreciate any feedback which will enable us to improve our products and services. See General Terms and Conditions & Privacy Policy for specifications regarding the exact refund process.

Return and changes

Is your jacket too big? Did you choose a helmet in the wrong color or the bell doesn’t match the color of your bike? No problem. You can return and change the products you bought, no questions asked.

This is how to do it

  • you have 14 days from the date of the reception of your products, to inform us that you will return them;
  • and then you have to return the products in 30 days.

Important

The products must be in their original packaging, unused, undamaged and in an unaltered quantity. While you do not need to specify a reason for returning the goods, we will appreciate any feedback which will enable us to improve our products and services.

Address

You can return the products by sending them to AV šport d.o.o., Tbilisijska 59, 1000 Ljubljana, Slovenija. You must cover the cost of shipping. You can also bring back the product personally, Monday to Friday between 9:00 and 15:00.

We will reimburse your payments for the returned products to your bank account. Potential promo codes or other discounts are not refundable.

Change

You can also change the products. The process is the same, you send us back the unsuitable product and we will send you a new one. You cover the cost of shipping for the return of the goods and for the new shipping. To change a product, write to us info@alio.si.